Login Assistance

Login Assistance


Users with an approved Juniper Networks login account requiring Technical or Non-Technical assistance please create a Service Request using our Web Case Manager tool. Alternatively you may Contact Customer Support via telephone so that they may create a Service Request on your behalf.

    If you have an approved user account and require password assistance you may use the options in the table at the right hand side of this page.

      To create a new user account:

                    
          • Customers if you require access to the online Juniper Customer Support Center (CSC), please create a user login account using the link in the table at the right hand side of this page.

              You will be required to provide either your Product Serial Number, Software Support Reference Number, Customer Authorization Code, or Cloud Marketplace credentials for authentication.

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            • J-Partners if you require access to the Juniper Partner Center please create a J-Partner user account using the link in the table at the right hand side of this page.

                Please provide your companies 10-digit J-Partner Authorization Code to ensure you are linked to your company’s profile. If you do not have your companies J-Partner Authorization Code then please contact your Juniper Partner Account Manager.

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              • Guests requesting access to our J-Net discussion forums and collaboration areas please create a guest user account using the link in the table at the right hand side of this page.
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              • Others if you do not own a Juniper Networks product, are facing issues with account creation or perhaps wish to evaluate our software products please Contact Customer Support via telephone and they will be happy to assist you.

              Additional instructions relating to user account registration may be located in KB9946 – Create New User Login with Juniper Networks.

                Additonal details on getting started with Juniper may be located in KB10910 – Juniper Support – Getting Started Checklist .